Cover letters are like teaser trailers for the main event - the CV. A teaser trailer gives snippets of the main story in order to draw in a paying audience to see the movie. Trailers have a very limited amount of time in which to do that, and they must stand out amongst all the other trailers being shown at the same time.
I was helping a friend write a cover letter for a job application. He'd send me a draft, and I'd scan-read it and report back. Then he'd make some changes, send it back, and I'd do the same until either he or I was happy. More often than not I was telling him to cut something out, or reword it to make it shorter.
I think there is a habit amongst recent graduates to try to divulge information in incredibly convoluted language. It's a habit most likely picked up from reading complex academic journals, a habit that does not help when thrust into the job market.
So while I was waiting on another tightened redraft from my friend, I got thinking. I was trying to get him to make the first paragraph of his cover letter short, snappy, and easy to read. What else is short, snappy and easy to read? Tweets, of course.
So I set myself the task of writing my CV in a single Tweet.
There are services and sites devoted to using Twitter for jobhunting; here's a list of some of them, and here's another jobhunting site using Twitter. However, most of them involve normal full-sized CVs, and I'm not entirely convinced of their use (prove me wrong please, if you can!).
I wrote my Tweet CV and I was quite proud of its pith, until I found this competition run in January by workthing (workthing's blog is truly excellent by the way). You can find the winner here and also some honourable mentions and bad examples here. Mine turned out to be rather weak by comparison! I'm going to keep working on my Tweet CV; I could spend a whole lot of time making it perfect.
In of itself, a Tweet CV might not be much use, but I still heartily recommend having a go at writing yours because it's a really good exercise in writing short, snappy, work profiles. The 140 character limit is a great motivator for using language creatively and effectively.
I did then ask myself if this was a worrying degradation of language into soulless 140 character sentences. Is it a gross reduction of one's life into one line? Is this a grassroots introduction of Orwellian newsspeak?
My answer to all of these questions: Not at all. In my final year of high school I was awarded an A for my Advanced English portfolio, which had consisted only of one short poem and one piece of prose written almost entirely in AOL speak. Had Twitter existed in 2003 I probably would have done a piece based on that instead. The point is not to reduce the feeling, or the beauty of the language. The challenge is to compact it without losing meaning, beauty, or indeed originality.
Translating these ideas to the challenge of creating your own Tweet CV should help you to understand the purpose of a good cover letter.
(You could also try expressing your career in 10-line poetry too, if you like...I would just not advise sending that out to employers!)
Kind of related:
These sites don't show you how to sell yourself in one sentence, but they do talk about using social media to win you a job, which after last week's post on how it can lose you a job, I thought would be a positive list to include.
CV or not CV: Twitter tips
Does your Twitter handle belong on your resume?
Is Twitter the new CV?
Tweet yourself to a new job
Want a dream Job? Blog, Tweet or Youtube it!
Showing posts with label CV. Show all posts
Showing posts with label CV. Show all posts
Monday, 26 April 2010
Friday, 23 April 2010
Guidelines 4: Presenting Presence as a Present
Be really aware of your cyber footprint.
So, you called up about the advertised position and asked a few well thought of questions, handed in your CV and were polite to the door staff on your way in. Your CV shows you have great experience, and it's well laid out and typo-free. Great, your real-life impressions really are great. But how does your reputation stand online?
Chances are you are going to get googlestalked, so start ego-surfing and googling yourself and making sure you look just a good on screen as you do on paper. Just be careful. Could anybody find any tweets about how drunk you got, badly spelled blog posts, dodgy pictures from last Saturday night, potentially controversial outbursts on the comments page of your favourite news site, or posts on frequented internet forums that demonstrate you to be an intolerant bully. Are there any news stories about you? Do you have a profile on your current or past organisation's website?
Employers are looking out for this kind of stuff. I know people who've had to deal with repercussions from their social networking profiles. I know people who have had to sign disclaimers on application forms indicating which social networking sites they frequent, and accepting that these might be checked up on prior to/during/after application sifting.
I haven't had to sign a disclaimer like that, but I knew it would happen anyway. Late last year a former colleague (and current good friend) of mine sent me a facebook message that said:
"YOU: Your name is the most commonly searched for term on the organisation's website. I take it you're job hunting at the moment then!"
And it's nothing less than I expected. I should point out I wasn't still with that organisation while I was job hunting, but that might be something else to consider, if you're currently still employed but looking elsewhere.
I didn't expect my blog to get me a job (that's not why I started it) but I knew it could lose me any potential job. I know that prospective employers have read this very blog and followed me on Twitter and I even know how they found my information online (cheers, statcounter).
All that talk about employers using google to find out about their workers is true. Have a cyber spring clean if you need to. Have it now.
Because it seems to be that "public is the default" these days on web 2.0 sites, make sure you know exactly what privacy settings you have on any internet media you use, and if you use your real name or publish your email address. Make sure you know who you're friends with on facebook or any other social networking site and also what groups and discussions you've joined and participated in.
It's not a case of making everything private and deleting yourself from the internet, but it's just a case of making sure that first of all the information is employer-friendly, and also that it all adds up. If you've made the mistake of exaggerating your skills, experience or interests on your CV or in an interview, and the information online represents something else entirely, this can easily be picked up on and you could be left wondering why you never got that call back.
Basically, stalk yourself online, and make sure you what you find makes you look like the kind of person you'd like to work with.
Want to find out more?
How's your cyber footprint?
Job hunting grads need to tidy up their web presence.
Job hunting in the web 2.0 jungle.
Cyber vetting and your net rep.
Facebook and Twitter hazards.
And... to see how not to do it, there's always lamebook.
So, you called up about the advertised position and asked a few well thought of questions, handed in your CV and were polite to the door staff on your way in. Your CV shows you have great experience, and it's well laid out and typo-free. Great, your real-life impressions really are great. But how does your reputation stand online?
Chances are you are going to get googlestalked, so start ego-surfing and googling yourself and making sure you look just a good on screen as you do on paper. Just be careful. Could anybody find any tweets about how drunk you got, badly spelled blog posts, dodgy pictures from last Saturday night, potentially controversial outbursts on the comments page of your favourite news site, or posts on frequented internet forums that demonstrate you to be an intolerant bully. Are there any news stories about you? Do you have a profile on your current or past organisation's website?
Employers are looking out for this kind of stuff. I know people who've had to deal with repercussions from their social networking profiles. I know people who have had to sign disclaimers on application forms indicating which social networking sites they frequent, and accepting that these might be checked up on prior to/during/after application sifting.
I haven't had to sign a disclaimer like that, but I knew it would happen anyway. Late last year a former colleague (and current good friend) of mine sent me a facebook message that said:
"YOU: Your name is the most commonly searched for term on the organisation's website. I take it you're job hunting at the moment then!"
And it's nothing less than I expected. I should point out I wasn't still with that organisation while I was job hunting, but that might be something else to consider, if you're currently still employed but looking elsewhere.
I didn't expect my blog to get me a job (that's not why I started it) but I knew it could lose me any potential job. I know that prospective employers have read this very blog and followed me on Twitter and I even know how they found my information online (cheers, statcounter).
All that talk about employers using google to find out about their workers is true. Have a cyber spring clean if you need to. Have it now.
Because it seems to be that "public is the default" these days on web 2.0 sites, make sure you know exactly what privacy settings you have on any internet media you use, and if you use your real name or publish your email address. Make sure you know who you're friends with on facebook or any other social networking site and also what groups and discussions you've joined and participated in.
It's not a case of making everything private and deleting yourself from the internet, but it's just a case of making sure that first of all the information is employer-friendly, and also that it all adds up. If you've made the mistake of exaggerating your skills, experience or interests on your CV or in an interview, and the information online represents something else entirely, this can easily be picked up on and you could be left wondering why you never got that call back.
Basically, stalk yourself online, and make sure you what you find makes you look like the kind of person you'd like to work with.
Want to find out more?
How's your cyber footprint?
Job hunting grads need to tidy up their web presence.
Job hunting in the web 2.0 jungle.
Cyber vetting and your net rep.
Facebook and Twitter hazards.
And... to see how not to do it, there's always lamebook.
Monday, 19 April 2010
Guidelines 3: Two second rule
Imagine yourself as the man (or woman!) behind the desk. Crisp white shirt, smart tie, picture of your family smiling on your desk. On the desk is a messy pile of stapled sheets of white paper. Which one holds the key to your next employee of the month?
I think I read in a jobhunting book once that it is useful to imagine the process of hiring from the perspective of the employer. When you look at it, it can be just as gruelling for the employer as for the jobhunter.
To get an idea, WSJ have a good description of the hiring process here, and here's a checklist that any jobhunter could bear in mind when applying for work. Oh, and here is a useful blog that I'd bookmark, if I were you.
The employer might be spending a lot of money and time on the hiring process, because they want to make sure that they get the right person first time round. The more you can do to help your prospective employer read your application, the more they will like you. The more they like you...well, you catch my drift. So, after having made a good intial impression, you'll definitely want to make a good impression on your application.
And you've got just two seconds to make that good impression.
Is it really true that employers don't read CVs? Is the two-second scan a real thing?
I'm not going to pretend to be an HR expert or anything here, but I've sat on both sides of the jobhunting fence. This is purely anecdotal and there are lots of other resources available online that can say more about this phenomenon, so I'll give you just two key hints here.
But yeah, I'd say about two seconds is all I need to read your CV.
I can tell if you've read the advertisement/job description. I can tell if you have relevant experience. I can tell if you have the motivation. I can tell if you're underqualified or overqualified. And if I can, your employer can too.
Here are my hints to help you shine in those two seconds of fame:
1. Make your CV scan-friendly.
You need a clear and concise layout for your CV. Make use of whitespace and bullet points, only include directly relevant information and make sure that the points you want the employer to notice are the most obvious. Don't include rambling paragraphs with no clear indication of what information you want the employer to infer from reading it. You need to sign point everything (and you'll see that this relates really closely to hint number two).
For example, you might be really proud of your degree, or your knitting group, but if the job description calls for project management experience or analysis skills, then your degree and knitting group are less important.
Unless of course, you outline it something like this:
And I should add that it's okay not to have relevant experience, or if you don't have the right qualifications. If you can use language to apply the experience you do have to the specifics of the role, or can demonstrate that you understand exactly what the job requires and can prove that you have transferable experience, you might be okay.
2. Put some imitation in your application.
Keywords, keywords, keywords!
They can be the key to accessing the next stage of the process (groan).
The best trick I learned was to use the exact language of the job description in an application. If the application calls for "superior communication skills" don't write that you are "an excellent communicator" or that you "have demonstrable experience in communications"... you write that your experience/achievements demonstrate... what? You've guessed it, "superior communication skills."
Pick out the keywords from a job description and make a point of including them in your CV/cover letter.
This works on two levels. If your application is read by a computer, there are certain keywords the computer is searching for that will determine if you get through to the next round. If your application is read by a human being, it can subliminally encourage them to put your application into the 'interview' pile. Whether or not that's true, or whether that works, it can demonstrate that you have carefully scrutinised the description and submitted a well crafted, specific and relevant application, rather than a standard, generic CV copy.
I suppose, put simply, you are trying to rewrite the job description while putting your name on it. I'd add two extra hints here: First, do not add anything extra that the job description doesn't mention unless you really think it's relevant and relates to what they are looking for (e.g. don't tell your life story, don't try to explain why speaking four languages might be relevant unless they mention languages, don't say you can play an instrument). Second: don't apologise if you don't have the exact skills mentioned on the job description. Doing that just highlights your weak points.
This is a really basic introduction, but there is plenty of information about this kind of thing. Try these links for more:
10 resume mistakes. These mistakes unpack some of the points I've made here, and mistake number 8 relates to keywords. Ignore at your peril!
Passing the 3 second test. Hey, it's more generous than me, that's a whole second longer!
Is your resume ready for the 20-second scan? 20 seconds is even lengthier! I'll point out that in section one, about ensuring your application is spelling mistake free, they misname the font 'Arial' as 'Ariel'... Ha. But if nothing else, these sites prove that what I say is right on the money.
I think I read in a jobhunting book once that it is useful to imagine the process of hiring from the perspective of the employer. When you look at it, it can be just as gruelling for the employer as for the jobhunter.
To get an idea, WSJ have a good description of the hiring process here, and here's a checklist that any jobhunter could bear in mind when applying for work. Oh, and here is a useful blog that I'd bookmark, if I were you.
The employer might be spending a lot of money and time on the hiring process, because they want to make sure that they get the right person first time round. The more you can do to help your prospective employer read your application, the more they will like you. The more they like you...well, you catch my drift. So, after having made a good intial impression, you'll definitely want to make a good impression on your application.
And you've got just two seconds to make that good impression.
Is it really true that employers don't read CVs? Is the two-second scan a real thing?
I'm not going to pretend to be an HR expert or anything here, but I've sat on both sides of the jobhunting fence. This is purely anecdotal and there are lots of other resources available online that can say more about this phenomenon, so I'll give you just two key hints here.
But yeah, I'd say about two seconds is all I need to read your CV.
I can tell if you've read the advertisement/job description. I can tell if you have relevant experience. I can tell if you have the motivation. I can tell if you're underqualified or overqualified. And if I can, your employer can too.
Here are my hints to help you shine in those two seconds of fame:
1. Make your CV scan-friendly.
You need a clear and concise layout for your CV. Make use of whitespace and bullet points, only include directly relevant information and make sure that the points you want the employer to notice are the most obvious. Don't include rambling paragraphs with no clear indication of what information you want the employer to infer from reading it. You need to sign point everything (and you'll see that this relates really closely to hint number two).
For example, you might be really proud of your degree, or your knitting group, but if the job description calls for project management experience or analysis skills, then your degree and knitting group are less important.
Unless of course, you outline it something like this:
- analysis skills: gained through 'data analysis' module as part of degree, and through thorough research for degree thesis.
- project management experience: initiated and developed successful knitting group and coordinated several events to promote knitting as well as managing a charity knitting campaign that raised £X.
And I should add that it's okay not to have relevant experience, or if you don't have the right qualifications. If you can use language to apply the experience you do have to the specifics of the role, or can demonstrate that you understand exactly what the job requires and can prove that you have transferable experience, you might be okay.
2. Put some imitation in your application.
Keywords, keywords, keywords!
They can be the key to accessing the next stage of the process (groan).
The best trick I learned was to use the exact language of the job description in an application. If the application calls for "superior communication skills" don't write that you are "an excellent communicator" or that you "have demonstrable experience in communications"... you write that your experience/achievements demonstrate... what? You've guessed it, "superior communication skills."
Pick out the keywords from a job description and make a point of including them in your CV/cover letter.
This works on two levels. If your application is read by a computer, there are certain keywords the computer is searching for that will determine if you get through to the next round. If your application is read by a human being, it can subliminally encourage them to put your application into the 'interview' pile. Whether or not that's true, or whether that works, it can demonstrate that you have carefully scrutinised the description and submitted a well crafted, specific and relevant application, rather than a standard, generic CV copy.
I suppose, put simply, you are trying to rewrite the job description while putting your name on it. I'd add two extra hints here: First, do not add anything extra that the job description doesn't mention unless you really think it's relevant and relates to what they are looking for (e.g. don't tell your life story, don't try to explain why speaking four languages might be relevant unless they mention languages, don't say you can play an instrument). Second: don't apologise if you don't have the exact skills mentioned on the job description. Doing that just highlights your weak points.
This is a really basic introduction, but there is plenty of information about this kind of thing. Try these links for more:
10 resume mistakes. These mistakes unpack some of the points I've made here, and mistake number 8 relates to keywords. Ignore at your peril!
Passing the 3 second test. Hey, it's more generous than me, that's a whole second longer!
Is your resume ready for the 20-second scan? 20 seconds is even lengthier! I'll point out that in section one, about ensuring your application is spelling mistake free, they misname the font 'Arial' as 'Ariel'... Ha. But if nothing else, these sites prove that what I say is right on the money.
Tuesday, 16 March 2010
U are my favorite
Email that I received this week from my partner:
"So I just realized something. I submitted a job application and I had to send a writing sample from my degree coursework. I just realized, and had to correct it before I sent out this application, that all writing samples I have sent out with job applications could have actually cost me jobs. Why? Because ALL spelling is in BRITISH English!"
When employers are swamped with job applications, yes, it can come down to details like these.
Still, it's not as good as one job application my mum received when she was hiring for a position, it stated that the applicant was qualified in "fist aid".
"So I just realized something. I submitted a job application and I had to send a writing sample from my degree coursework. I just realized, and had to correct it before I sent out this application, that all writing samples I have sent out with job applications could have actually cost me jobs. Why? Because ALL spelling is in BRITISH English!"
When employers are swamped with job applications, yes, it can come down to details like these.
Still, it's not as good as one job application my mum received when she was hiring for a position, it stated that the applicant was qualified in "fist aid".
Monday, 8 March 2010
What's luck got to do with it?
Am I lucky? Was it luck?
While I might feel "lucky" for want of a better word, I believe there is more to it than luck. Not, of course, to say "I'm bloody brilliant and why wouldn't anyone hire me", not at all, but I think there are certain things that can improve your chances of getting the good news phone call. Note, I say improve, not guarantee.
I know where to look for jobs related to my career aspirations. Politics/public sector graduates like me have a few websites to source employment opportunities, internships and other experience. Namely these are sites like guardianjobs, w4mp, eurobrussels, euractiv, publicaffairs. However, I also kept an eye on various other sites - individual companies/organisations, local job sites, even jobs direct. If I found a good job on these sites instead, I targeted it first.
Why? Because jobs advertised on specific sector sites are (probably, I admit I'm using no insider knowledge here) advertising to a specific market. Most of the positions are based in London (I'll get to that) and the applicants probably had very similar CVs and career aspirations as me. That makes it difficult to stand out. It makes the competition a lot tougher.
I did consider that not being London-based would be a disadvantage for someone in my position. I live in rural Scotland. However, there are opportunities to be found. Maybe I am lucky to some extent that I live near enough to a variety of good Universities where I secured some interviews for relevant jobs, and also it seems, a good pool of regional offices.
I had applied for various positions in London/Brussels, with mixed results. I had made the assumption of tough competition and oversubscription; of course it is hard to speculate that if the local jobs I had applied for had been in a different setting would I have had similar results? But by keeping the notion of the big city in the back of my mind, rather than being the focus of my job hunt, I had some ego-boosting local experiences instead. And I discovered that ego-boosting is just as important as getting an actual job.
The other thing that is vitally important - experience. Most grads get that 'degree is not enough' tagline shoved down their throats enough times, but it's very true.
Here's a timeline for you:
- I studied that 'useless' subject Film and TV at Uni (alongside Politics).
- I used that as a hook to getting to write film reviews for the student magazine. I wasn't even very good, but it was a new magazine and I got there first.
- I learned a bit more in the subediting/design side of the magazine.
- I got summer job helping with a summer newsletter, giving me office experience.
- I got a Politics degree, and with office experience, got admin jobs with government in specific policy fields... which, strangely (or not so strangely) relate to where I am now.
I absolutely didn't plan it that way. I remember one evening sat on my stoop in the city, watching the moon in the sky and the traffic passing by, crying down the phone to a friend. She was in a 'perfect' job, earning above the national average, had a car and a flat and was generally enjoying life. I was struggling to pay my rent, exhausted from studying and working and all of the rest of it, and not even sure if it was all going to be worth it. I was jealous of her life while mine seemed so uncertain and messy.
"It's all in your head" she reassured, "you worry it's not worth it, that you don't know where you're going, but I promise you that on the outside you appear sorted. You've got good work experience and everything will fit together. It will."
It hadn't surfaced in my mind at the time that the very friend I was confiding in had had her own roundabout way to her current position. She'd started a Post Grad course and dropped out during the final furlong, moved back in with her parents and spent some time freaking out about her next step when an opportunity arose (incidentally related to a summer job she once had).
This all demonstrates how you can use one thing to lead to another, or how you can let your interests lead the way down a windy forked career path.
Recently there have been further difficulties in taking that path - recession and a bad job market. I don't want to use the "when life gives you lemons, make lemonade" line, but things I had thought were disadvantages: living far away from big cities/urban hubs, and having previously taken temporary office roles, I inadvertently managed to use to my advantage.
While I might feel "lucky" for want of a better word, I believe there is more to it than luck. Not, of course, to say "I'm bloody brilliant and why wouldn't anyone hire me", not at all, but I think there are certain things that can improve your chances of getting the good news phone call. Note, I say improve, not guarantee.
I know where to look for jobs related to my career aspirations. Politics/public sector graduates like me have a few websites to source employment opportunities, internships and other experience. Namely these are sites like guardianjobs, w4mp, eurobrussels, euractiv, publicaffairs. However, I also kept an eye on various other sites - individual companies/organisations, local job sites, even jobs direct. If I found a good job on these sites instead, I targeted it first.
Why? Because jobs advertised on specific sector sites are (probably, I admit I'm using no insider knowledge here) advertising to a specific market. Most of the positions are based in London (I'll get to that) and the applicants probably had very similar CVs and career aspirations as me. That makes it difficult to stand out. It makes the competition a lot tougher.
I did consider that not being London-based would be a disadvantage for someone in my position. I live in rural Scotland. However, there are opportunities to be found. Maybe I am lucky to some extent that I live near enough to a variety of good Universities where I secured some interviews for relevant jobs, and also it seems, a good pool of regional offices.
I had applied for various positions in London/Brussels, with mixed results. I had made the assumption of tough competition and oversubscription; of course it is hard to speculate that if the local jobs I had applied for had been in a different setting would I have had similar results? But by keeping the notion of the big city in the back of my mind, rather than being the focus of my job hunt, I had some ego-boosting local experiences instead. And I discovered that ego-boosting is just as important as getting an actual job.
The other thing that is vitally important - experience. Most grads get that 'degree is not enough' tagline shoved down their throats enough times, but it's very true.
Here's a timeline for you:
- I studied that 'useless' subject Film and TV at Uni (alongside Politics).
- I used that as a hook to getting to write film reviews for the student magazine. I wasn't even very good, but it was a new magazine and I got there first.
- I learned a bit more in the subediting/design side of the magazine.
- I got summer job helping with a summer newsletter, giving me office experience.
- I got a Politics degree, and with office experience, got admin jobs with government in specific policy fields... which, strangely (or not so strangely) relate to where I am now.
I absolutely didn't plan it that way. I remember one evening sat on my stoop in the city, watching the moon in the sky and the traffic passing by, crying down the phone to a friend. She was in a 'perfect' job, earning above the national average, had a car and a flat and was generally enjoying life. I was struggling to pay my rent, exhausted from studying and working and all of the rest of it, and not even sure if it was all going to be worth it. I was jealous of her life while mine seemed so uncertain and messy.
"It's all in your head" she reassured, "you worry it's not worth it, that you don't know where you're going, but I promise you that on the outside you appear sorted. You've got good work experience and everything will fit together. It will."
It hadn't surfaced in my mind at the time that the very friend I was confiding in had had her own roundabout way to her current position. She'd started a Post Grad course and dropped out during the final furlong, moved back in with her parents and spent some time freaking out about her next step when an opportunity arose (incidentally related to a summer job she once had).
This all demonstrates how you can use one thing to lead to another, or how you can let your interests lead the way down a windy forked career path.
Recently there have been further difficulties in taking that path - recession and a bad job market. I don't want to use the "when life gives you lemons, make lemonade" line, but things I had thought were disadvantages: living far away from big cities/urban hubs, and having previously taken temporary office roles, I inadvertently managed to use to my advantage.
Tuesday, 13 October 2009
Captain's Lock
My mum told me this story. It happened to her last week.
Her manager's secretary was on her lunch break, and the manager came running through into my mum's office in a nervous panic.
"I've done something on the computer and I don't know what happened and I can't fix it!"
My mum is no IT guru. She works with young people mostly, giving talks in schools and advising kids on a one-to-one basis. But she offered to help anyway.
"What were you trying to do? What has happened?" She asked.
"I don't know! It's gone all wrong! I was trying to write an email and then it broke."
My mum looked at the email that he had been writing and realised that he had accidentally pressed the CAPS LOCK key. She fixed it, and died a little inside.
I don't know if that's heartening or disheartening to me. I can't decide. It reminds me of my time as a temp when I had to save a phone number into my manager's mobile phone because he couldn't do it. I had to do it several times after that because he refused to learn how to do it himself.
I am not lying when I tell prospective employers how good I am with computers and suchlike. I am the Tempest Typist for a start, and that's just one of my many skills. That works out just fine for me, and I understand that not everybody is as electronically endowed as I, but I cannot abide stubborn stupidity. Now I know for sure that it is not just endemic to the field of temp-work.
As frustrating as this is for overqualified office drones around the world, there is an upside. If someone is too reluctant to learn new skills, that can only make me look better. Stories like these give me CV bragging rights...right?
Her manager's secretary was on her lunch break, and the manager came running through into my mum's office in a nervous panic.
"I've done something on the computer and I don't know what happened and I can't fix it!"
My mum is no IT guru. She works with young people mostly, giving talks in schools and advising kids on a one-to-one basis. But she offered to help anyway.
"What were you trying to do? What has happened?" She asked.
"I don't know! It's gone all wrong! I was trying to write an email and then it broke."
My mum looked at the email that he had been writing and realised that he had accidentally pressed the CAPS LOCK key. She fixed it, and died a little inside.
I don't know if that's heartening or disheartening to me. I can't decide. It reminds me of my time as a temp when I had to save a phone number into my manager's mobile phone because he couldn't do it. I had to do it several times after that because he refused to learn how to do it himself.
I am not lying when I tell prospective employers how good I am with computers and suchlike. I am the Tempest Typist for a start, and that's just one of my many skills. That works out just fine for me, and I understand that not everybody is as electronically endowed as I, but I cannot abide stubborn stupidity. Now I know for sure that it is not just endemic to the field of temp-work.
As frustrating as this is for overqualified office drones around the world, there is an upside. If someone is too reluctant to learn new skills, that can only make me look better. Stories like these give me CV bragging rights...right?
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